06 - Customer Program Management Associate

06 - Customer Program Management AssociateDate: May 29, ****Location: Monterrey, NLE, MXGeneral OverviewFunctional Area: OPS - OperationsCareer Stream: CPM - Customer Program ManagementRole: AssociateSAP Short Name: ASSJob Title: Customer Program Management AssociateJob Code: ASS-OPS-CPMJob Level: Band 06Direct/Indirect Indicator: IndirectDetailed DescriptionParticipates as a member of a customer focus team and acts as an interface between customers and the team.Receives, reviews and monitors status of customer orders.Works with internal and external customers to identify and resolve issues that may affect the on‐time delivery of the product(s).
Communicates customer requirements and issues in production meetings.Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.Maintains issues, complaints and corrective action requests for reporting purposes.Enters data int...