08 - Customer Program Management Specialist

General OverviewFunctional Area: OPS - OperationsCareer Stream: CPM - Customer Program ManagementRole: SpecialistSAP Short Name: SPEJob Title: Customer Program Management SpecialistJob Code: SPE-OPS-CPMJob Level: Band 08Profile-Holding: NDirect/Indirect Indicator: IndirectResponsibilitiesWorks as a member of team responsible for day‐to‐day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.Strong participation in pricing/bid preparation and the development and management of contract terms.Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
Communicates frequently with customer...