08 - Customer Program Management Specialist

General Overview
Functional Area:
OPS - Operations
Career Stream:
CPM - Customer Program Management
Role:
Specialist
SAP Short Name:
SPE
Job Title:
Customer Program Management Specialist
Job Code:
SPE-OPS-CPM
Job Level:
Band 08
Profile-Holding:
N
Direct/Indirect Indicator:
Indirect
Responsibilities
Works as a member of team responsible for day‐to‐day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
Strong participation in pricing/bid preparation and the development and management of contract terms.
Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, com...