1st line Engineer 24/7
About Ekco
š Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clientsā existing technology investments.
āļø In a few words, we take businesses to the cloud and back!
š We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.Ā
The role
As a 1st Line Engineer on the 24x7 Service Desk, you are a cut above the typical 1st Line Engineer.Ā Working from our Cape Town office and reporting to the 24x7 Manager, you will be responsible forĀ receiving customer calls, tickets and alerts, investigating issues, applying common workaroundsĀ and fixes, and ensuring customers are kept up-to-date throughout the process.Ā This is a shift-based position,...