1st Line Support Technician

Autocab • Bogotá, Cundinamarca, Colombia • Posted June 04, 2026

Location Bogotá, Cundinamarca

Job Type Full-time

Category Computer Occupations

Posted June 04, 2026

 
  JOIN OUR TEAM 
 
  1st Line Technical Support 
 
 We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business.
 You will be providing 1st point of contact support for our UK customers, by email, telephone and in person. Supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role.
  Responsibilities: 
 
 Diagnosing and resolving technical issues
 Remotely connecting to customers site to provide training/support
 Training users on functionality of all products
 Logging calls and escalating to 2nd line/R&D as per SLA’s
 Provide Autocab customers with a point of ownership throughout the duration of a support c...
            

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