1st Line Support Technician
Location
Norwich, Norfolk
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 04, 2026
📌 Job Title: 1st Line Support Technician
📝 Contract Type: Permanent Full-Time
💰 Salary: Up to £28,000
🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme
🏢 Office Location/Working Policy: Onsite
🕔 Working Hours: Shift patter between 0800 and 1745
🕵🏻 What to wear: Smart casual
The Role
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improveme...
📝 Contract Type: Permanent Full-Time
💰 Salary: Up to £28,000
🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme
🏢 Office Location/Working Policy: Onsite
🕔 Working Hours: Shift patter between 0800 and 1745
🕵🏻 What to wear: Smart casual
The Role
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improveme...