2052 - call centre support agent

We are hiring Call Centre Support Agents

This position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast‑track recoveries for SVS‑installed vehicles. To monitor and liaise with recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and CTFM Branches.

Main Job Functions Monitoring and phoning of all customer high‑risk alarms received. To work within any operating areas as determined by the management and needs of the business. Report all exceptions to specified customer contact and log on CRM. To monitor all vehicles on a regular basis and ensure that the stipulated monthly checks are completed. Monitor Secure exceptions as per Secure Monitoring Standard Operating Procedures. To report any exceptions as per the Departmental policies and procedures. Assist with all quick report requests. Ensure all equipment used during the course of daily ...