24/7 Production Support Analyst — Incident & Uptime Champion

D L RESOURCES PTE LTD is seeking a dedicated production support professional in Singapore. The role involves investigating production issues, managing user responses, and ensuring system availability as per agreed SLAs.

The ideal candidate should have hands-on experience with AS400 systems and SQL, demonstrating excellent communication skills. This position requires a willingness to work in a 24/7 onsite shift-support model. Strong knowledge of tools like Control-M and ITIL methodology will be advantageous.