24/7 Tech Support Analyst — Windows & Apps Expert

Optum Philippines is seeking a skilled technical support representative to join their team in Cebu City. In this role, you will be responsible for resolving technical issues, troubleshooting hardware and software problems, and ensuring customer satisfaction through effective communication and problem-solving.

You will be working in a 24X7 environment, where adherence to schedules and metrics is crucial. The ideal candidate should have strong technical skills and the ability to simplify complex concepts for clients.