24/7 Telecom Operations & Support Engineer

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.As part of the operation and delivery team, you'll play a key role in shaping the voice of ng-voice.
Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.The role can be located in Mexico or Canada.TasksWhat you'll do:Continuous operations of the solution.Support client's tech teams 24/7 via an online portal, phone, email, and chat.Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.Troubleshoot IMS Telco or Cloud-related issues.Keep clients updated on the progress.Continuously monitor the deployed solutions.Continuously improve ...