2nd Level Support / WebOPS Agent

Host Africa (Pty) Ltd • workfromhome, kwazulu natal, South-Africa • Posted June 06, 2026

Location workfromhome, kwazulu natal

Job Type Full-time

Category Customer Service

Posted June 06, 2026

HOSTAFRICA is a leading web hosting provider, delivering world-class cloud VPS, dedicated servers, WordPress hosting, and domain services across Africa. Our mission is to empower businesses and individuals with reliable, secure, and high-performance hosting solutions. We operate in South Africa, Nigeria, Kenya, Ghana, and beyond, serving thousands of customers with a focus on excellence and innovation. 
We are seeking an experienced and technically strong 2nd Level Support / WebOPS Agent to join our Web Hosting Operations team. If you thrive in high-performance Linux environments and enjoy solving complex infrastructure challenges, this role is for you. 
Job Overview The 2nd Level Support / WebOPS Agent serves as the critical bridge between Level 1 Support and Senior Sysadmins (Level 3). This role takes ownership of complex escalations, ensures server health and stability across shared hosting infrastructure, and provides advanced troubleshooting across Li...
            

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