2nd line engineer

Armstrong Knight Ltd • Liverpool, England, United Kingdom • Posted June 16, 2026

Location Liverpool, England

Job Type Full-time

Category Computer Occupations

Posted June 16, 2026

Duties & Responsibilities:

Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone.

Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times.

Ensure that 1st/2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard.

Be part of 24/7 rota

Manage own time effectively and efficiently, ensuring expectations are managed and communicated.
Required Competencies:

Experience of working in a busy and dynamic Managed Services Environment with the following technologies:
Windows Server (2012 - 2019)
Active directory
Virtualisation (HyperV and VMWare)
Office 365 Administration
Exchange Server
MS R...
            

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