2nd Line Engineer
Location
London, England
Job Type
full time
Category
Engineers
Posted
July 25, 2026
Role: 2nd Line Support Engineer
Location: London, UK (Hybrid)
Salary: £35,000 - £45,000
About the Role
We're looking for an experienced 2nd Line Support Engineer to join a growing technical support team, providing exceptional support to a diverse customer base. This is a varied role supporting Microsoft infrastructure, cloud technologies and end-user environments, whilst acting as an escalation point for 1st Line Engineers and assisting with project work.
You'll troubleshoot complex technical issues, maintain customer infrastructure and play a key role in delivering upgrades, migrations and continuous improvements across customer environments.
Key Responsibilities
- Provide 2nd line support across Windows desktop, server and Microsoft 365 environments.
- Troubleshoot and resolve escala...