2nd Line Support
Location
Cardiff, South Glamorgan
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 19, 2026
Support Engineer / Application Support / 2nd Line Support / SaaS / Hybrid / Permanent / Cardiff / £32,000pa
Vivo Talent are partnering with a growing SaaS business in Cardiff that is undergoing an exciting period of transformation, scaling both its products and the way its teams operate.
They're looking for a 2nd Line Support Engineer to act as a key technical point of contact for customers and internal stakeholders, resolving incidents and service requests while delivering an exceptional support experience.
This is an excellent opportunity for someone with a product-focused mindset who enjoys getting to the root cause of issues, understanding the why behind problems and contributing to long-term improvements rather than simply closing tickets.
Key Responsibilities
Act as the escalation point for incidents.
Troubleshoot issues using logs, configuration reviews and SQL queries.
Own incidents through to resolution, ensuring accurate prioritisa...
Vivo Talent are partnering with a growing SaaS business in Cardiff that is undergoing an exciting period of transformation, scaling both its products and the way its teams operate.
They're looking for a 2nd Line Support Engineer to act as a key technical point of contact for customers and internal stakeholders, resolving incidents and service requests while delivering an exceptional support experience.
This is an excellent opportunity for someone with a product-focused mindset who enjoys getting to the root cause of issues, understanding the why behind problems and contributing to long-term improvements rather than simply closing tickets.
Key Responsibilities
Act as the escalation point for incidents.
Troubleshoot issues using logs, configuration reviews and SQL queries.
Own incidents through to resolution, ensuring accurate prioritisa...