2nd line support engineer

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.

Responsibilities Assist with escalations from 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident. Preventative maintenance (Patch management) Regular updating the Service Desk and all customers with progress-information and estimated times to completion Requirements Matric or Grade 12 Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential Min 5 years experience supporting data centre software and must have good understanding of server environment Must have valid drivers license and own reliable transport #J-18808-Ljbffr