3rd Line IT Support Engineer

SUMMARY:
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POSITION INFO:

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels, translating between the technical and non-technical worlds.

You’ll be prepared to suggest improvements to get to the root cause, work to move the technical solution forward and reduce the recurrence of issues. No two days are ever the same so expect to be challenged in a fast-paced and enjoyable environment.

You will need to be a clear confident and professional communicator. You will play a key role in the team meeting the high level of service we strive to deliver. This role will give you exposure to our impressi...