4PL CX Agent

Key Responsibilities:

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer and stakeholders channel management
- Case Management / Outlook / Teams communication
- Stakeholders onboarding and relationship management
- Contract and dispute and exception management

- Day to day operation handling

- Customer KPI Monthly and Quarterly Business Review

- Internal and External operation system

- Financial and Billing management
- and more.

Skills and Competencies:

- Proficiency in Microsoft Office Suite: Standard skills in Excel, PowerPoint, and Word, with the ability to create, analyze, and present data effectively.

- Strong Communication Skills: Demonstrated ability to communicate clearly and effectively in multicultural and international environments.

- Effectiv...