Accommodations Case Manager
Location
Memphis, TN
Job Type
Full-time
Category
other-general
Posted
May 31, 2026
**Description**
**Location:** On site in Memphis, TN or Charlotte, NC.
**Position Summary** :
The Accommodations Case Manager is responsible for the end‑to‑end management of workplace accommodation and “life event” support cases for First Horizon associates. This role leads the interactive process for ADA/ADAAA accommodations and related requests (e.g., pregnancy, religious, and state/local accommodation requirements), partners with a third‑party vendor to operationalize approved accommodations, and coordinates referrals to additional resources (e.g., our ComPsych partner) to support associates holistically. The Case Manager serves as a subject matter resource to associates, managers, and HR partners, ensuring consistent, timely, and compliant outcomes that balance associate needs and business requirements.
**Key Responsibilities Accommodation Case Management:**
Own the intake, triage, and end‑to‑end management of accommodation cases for as...
**Location:** On site in Memphis, TN or Charlotte, NC.
**Position Summary** :
The Accommodations Case Manager is responsible for the end‑to‑end management of workplace accommodation and “life event” support cases for First Horizon associates. This role leads the interactive process for ADA/ADAAA accommodations and related requests (e.g., pregnancy, religious, and state/local accommodation requirements), partners with a third‑party vendor to operationalize approved accommodations, and coordinates referrals to additional resources (e.g., our ComPsych partner) to support associates holistically. The Case Manager serves as a subject matter resource to associates, managers, and HR partners, ensuring consistent, timely, and compliant outcomes that balance associate needs and business requirements.
**Key Responsibilities Accommodation Case Management:**
Own the intake, triage, and end‑to‑end management of accommodation cases for as...