Account Manager (Customer Experience) - Clark Pampanga

About the job Account Manager (Customer Experience) - Clark Pampanga

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Role Summary

The Account Manager is responsible for the overall commercial, operational, and relationship management of assigned client accounts. The role ensures client retention, revenue growth, compliance with service agreements, accurate billing, effective onboarding and offboarding, and alignment between clients, staff, and internal departments. The Account Manager acts as the primary escalation point and trusted advisor to clients while safeguarding Shore360s financial and operational interests.

Qualifications

• Experience ...