Account Manager (f/m/d)
Location
Berlin, Berlin
Job Type
CDI
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 05, 2026
As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.
Tasks
- Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
- Build trusted relationships with key stakeholders (executive sponsors and operational users)
- Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
- Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
- Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
- Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
- Communicate customer needs and pr...