Account Manager - Merchants

WHAT YOU'LL BE WORKING ON Managing the onboarding of new merchants after handover from the Sales team, including coordination with Compliance, Legal, Technical and Finance teams.

Acting as the main point of contact for merchants during onboarding and further cooperation.

Maintaining daily communication with merchants and handling their operational and financial requests.

Processing merchant requests related to settlements, balances, payment operations, limits, invoices and other finance-related topics.

Monitoring merchant performance on a daily basis, including transaction volume, approval rate, conversion, declines and other key KPIs.

Identifying traffic anomalies, volume drops/growth, approval rate changes or other unusual patterns and escalating them to the relevant teams.

Supporting merchants with day-to-day operational questions and ensuring timely resolution of issues.

Maintaining long-term business relation...