Account Manager
Location
santiago, santiago
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Overview
As an Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.
Responsibilities- Own relationships with Tier 1 customers, driving satisfaction, retention, and growth.
- Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance.
- Act as the main customer advocate, coordinating internal teams to meet business and technical expectations.
- Identify growth opportunities through product adoption, cross‑sell, and upsell initiatives.
- Forecast customer traffic and proactively manage risks related to revenue, margin, and collections.
- Support account setup and ongoing optimizati...