Account Manager

Overview

Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. As an Account Manager, you will play an instrumental role in driving continued growth from 35 to 50 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross-sell/upsell the full portfolio of services including a new mass notification service and a new SOS application.

Key Responsibilities

• CRM management – forecasting and delivery of daily, monthly and annual retention, pipeline and revenue targets.
• First class account management service for our customers to maintain excellent CSAT and NPS targets.
• Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
• Maximize each customer's potential spend through account development planning, relationship building and data analysi...