Account Manager

The Account Manager will oversee client accounts , ensuring exceptional client satisfaction, seamless operations, and high‑performing Virtual Assistants (VAs). This role serves as the primary bridge between clients and internal teams, ensuring deliverables are met, expectations are aligned, and issues are proactively resolved.

This is a high‑responsibility role requiring strong leadership, organization, and client relationship skills.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned client accounts
• Conduct regular check‑ins (weekly/bi‑weekly/monthly depending on client tier)
• Ensure client needs, KPIs, and expectations are clearly understood and documented
• Proactively address concerns before they escalated
• Maintain high retention and satisfaction rates
• Identify upsell and expansion opportunities within accounts

Worke...