Account Support Executive (1 Year Contract)

This role provides essential operational and account management support for assigned accounts, including onboarding of new accounts. The Account Support Executive ensures daily activities run smoothly by assisting with account setups, extensive data maintenance, cross‑functional coordination and by tracking customer inquiries, maintaining documentation, preparing reports and working well in customers’ portals. Working closely with Account Managers and Program Managers, the Executive facilitates seamless onboarding processes, timely go‑lives and efficient day‑to‑day operations.

• Customer Liaison & Inquiry Resolution: Serve as primary operational point of contact for assigned accounts, ensuring swift and professional responses to inquiries.
• Omnichannel Support Delivery: Provide comprehensive and timely support via email (≈50%), phone consultations (≈40%) and face‑to‑face meetings (≈10%).
• Proactive Issue Mitiga...