Account Support Specialist Morning Shift (Santiago)

Lilo AI is a pioneering company dedicated to creating the most hassle-free procurement platform on the planet. Our mission is to empower customers in the hospitality industry to streamline operations, boost profits, and free up valuable time for what really matters. Within Lilo AI, the Account Support team plays a crucial role in supporting the company’s efforts to revolutionize hotel procurement through efficient backend operations and customer service excellence. As part of a fast-growing US-based startup, the team operates in a collaborative, general, and multi-cultural environment focusing on delivering a seamless customer experience.

Key Responsibilities

• Process customer requests timely and accurately to ensure a seamless customer experience.
• Track and manage orders, identifying and troubleshooting any issues that arise.
• Support the Account Management team with onboarding workflows and various operational tasks.
• Maintain clear ...