Accounts Dispute Resolution Officer

As our Accounts Dispute Resolution Officer with our Finance team in the Philippines, you will help improve partner experience, reduce operational losses, and act as the go-to person in resolving invoice disputes. You will also manage internal and external stakeholders, building trusted relationships to improve operational efficiency.

Roles & Responsibilities

• Manage end-to-end finance dispute resolution processes, ensuring timely and accurate resolution of partner and customer issues, including pricing discrepancies, duplicate or incorrect invoicing, credits, and usage anomalies.
• Maintain accurate case records from initiation through resolution, administering agreed outcomes in collaboration with internal and external stakeholders.
• Escalate unresolved disputes promptly to the Accounts Dispute Resolutions Manager to ensure timely resolution.
• Partner with Sales Account Managers and Accounts Receivable teams to resolve bil...