Active Pooling: SME - Cubao,QC (Tech-CRM Experience Required)
Location
Quezon City, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 05, 2026
The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
MHR
:Requires with CRM experienc
e
Essential Functions/Core Responsibiliti
- es
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Exper - t).Assists in driving metrics of the t
- eamMonitor closure of service levels regular
- ly.Ensure prompt escalations to Team Capta
- in.Supervise team in the absence of the Team Capta
- in.Monitor performance and quality scores of te
- am.Take production calls as well as escalated cal