Administrative Support Executive

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated and detail-oriented individual to support the organization's customer experience operations, system administration, and departmental administrative functions. Key Responsibilities: Support the administration of the organization's customer satisfaction portal and customer experience dashboards Process new user account creation and amendments to existing user access Maintain supporting documentation related to new user onboarding and access changes Assist in the preparation of monthly user access audit reports Support basic troubleshooting and resolution of the portal's access-related issues Perform basic customer satisfaction analysis using Power BI, Excel, or AI tools to support monthly and quarterly reporting Liaise with internal stakeholders to gather inputs related to customer experience improvement Consolidate presentation materials from various stakeholders and prepare meeting decks Arrange mee...