Advanced Service Desk Technician Role
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Strengthen your IT career as an Advanced Service Desk Technician with Alterna Savings, where customer service meets technical proficiency. The role emphasizes troubleshooting and resolving complex issues.
As a vital team member, you'll manage numerous support requests, mentor junior staff, and ensure optimal functioning of IT systems. This position requires strong technical knowledge and a dedication to continuous improvement in service delivery.
Key Responsibilities:
• Perform on-site analysis and resolution of PC problems
• Track and document service requests and solutions
• Implement hardware upgrades and repairs
• Collaborate with internal departments for support
• Conduct preventative maintenance on equipment
Requirements:
• 3 years of experience in IT support
• A+ and Office365 Certifications essential
• Proficient in Windows and MAC operating systems
• Excellent troubleshooting and network expertise
• Ability to communicate effectively with...
As a vital team member, you'll manage numerous support requests, mentor junior staff, and ensure optimal functioning of IT systems. This position requires strong technical knowledge and a dedication to continuous improvement in service delivery.
Key Responsibilities:
• Perform on-site analysis and resolution of PC problems
• Track and document service requests and solutions
• Implement hardware upgrades and repairs
• Collaborate with internal departments for support
• Conduct preventative maintenance on equipment
Requirements:
• 3 years of experience in IT support
• A+ and Office365 Certifications essential
• Proficient in Windows and MAC operating systems
• Excellent troubleshooting and network expertise
• Ability to communicate effectively with...