Advanced Specialist, Commercial Operations, L&D CX
Location
Mexico, ciudad de méxico
Job Type
Full-time
Category
Auditoría, impuestos y contabilidad, Finanzas corporativas y planificación estratégica
Posted
June 01, 2026
Overview
The Regional L&D Specialist (CX) is a strategic partner to functional teams and leaders in Customer Experience. This role is responsible for designing, leading, and continuously improving training and development programs that drive operational excellence and compliance. The Specialist ensures process governance, audit readiness, and capability uplift across CX functions.
Responsibilities
- Design, implement, and refine CX training programs for Customer Service, Logistics, and Import & Export, based on business needs and stakeholder input.
- Lead the onboarding process for CX roles, ensuring consistency and measurable impact.
- Conduct Learning Needs Analysis (LNA) and translate findings into actionable development initiatives.
- Collaborate primarily with functional leaders (Customer Service, Logistics, Import & Export) and secondarily with HR to align training content and priorities.
- Develop and manage c...