Advanced Technical Support Specialist (Non‑Voice + Sign‑On Bonus)
Location
Quezon City, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 05, 2026
About the Role Step into a high‑impact technical support role where you’ll be the go‑to expert for backend integrations and campaign troubleshooting. As an Advanced Technical Support Specialist, you’ll handle client queries through live chat, email, and ticketing systems — no voice calls required. You’ll work closely with engineering and product teams to ensure seamless ad‑tech performance across platforms like TikTok Ads, Facebook Ads, and Google Ads.
Key Responsibilities
- Resolve client issues via chat, email, and tickets with speed and accuracy.
- Troubleshoot integrations for TikTok Pixel, Events API, SDKs, and server‑side tracking.
- Analyze logs and debug server‑side events to maintain campaign attribution.
- Execute SQL queries to extract and report performance data.
- Collaborate with engineer...