Advanced Technical Support Specialist (Non‑Voice + Sign‑On Bonus)
Location
quezon city, quezon city
Job Type
Full-time
Category
PRB
Posted
June 09, 2026
About the Role Step into a high‑impact technical support role where you’ll be the go‑to expert for backend integrations and campaign troubleshooting. As an Advanced Technical Support Specialist , you’ll handle client queries through live chat, email, and ticketing systems — no voice calls required. You’ll work closely with engineering and product teams to ensure seamless ad‑tech performance across platforms like TikTok Ads, Facebook Ads, and Google Ads.
Key Responsibilities
- Resolve client issues via chat, email, and tickets with speed and accuracy.
- Troubleshoot integrations for TikTok Pixel, Events API, SDKs, and server‑side tracking.
- Analyze logs and debug server‑side events to maintain campaign attribution.
- Execute SQL queries to extract and report performance data.
- Collaborate...