Advice Line coordinator
Location
london, england
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Advice Line Coordinator
Location: London – Saville Row office
Job Specification
- Support the Advice Line service, responding to phone and e‑mail queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
- Triage and manage accident and incident reports, liaise with client sites, ensuring accurate report completion, action close‑out and escalation of high‑risk cases.
- Report RIDDOR accident and incident cases to the HSE as relevant.
- Review and complete accident & incident and alleged food poisoning cases in line with internal procedures and KPIs.
- Manage allegations of food poisoning logged on the online compliance platform, liaise with client sites to conduct comprehensive investigations and escalating high‑risk cases.
- Collate alleged food poisoning evidence as required, especially in relation to potential outbreaks.
- Collate food poisoning investigat...