Aftercare Coordinator
Location
Newton Heath, Greater Manchester
Job Type
Full-time
Category
other-general
Posted
June 13, 2026
Customer Care & Defects Coordinator
Based at our office in Manchester, this position plays a key role in supporting clients and residents once construction projects have been completed. Working closely with the Aftercare Manager, you will oversee the coordination of post-handover issues, ensuring all defects, warranty matters, and customer concerns are resolved efficiently and to a high standard.
This is a full-time office-based role offering flexible working hours within a 40-hour week.
Main Duties
* Coordinate and monitor all post-completion remedial works and customer care activities
* Manage defect reports from initial enquiry through to final resolution
* Arrange and schedule inspections with subcontractors, suppliers, and site teams
* Ensure all aftercare works are completed within agreed response times and service standards
* Visit sites where required to inspect defects and verify completed works
* M...
Based at our office in Manchester, this position plays a key role in supporting clients and residents once construction projects have been completed. Working closely with the Aftercare Manager, you will oversee the coordination of post-handover issues, ensuring all defects, warranty matters, and customer concerns are resolved efficiently and to a high standard.
This is a full-time office-based role offering flexible working hours within a 40-hour week.
Main Duties
* Coordinate and monitor all post-completion remedial works and customer care activities
* Manage defect reports from initial enquiry through to final resolution
* Arrange and schedule inspections with subcontractors, suppliers, and site teams
* Ensure all aftercare works are completed within agreed response times and service standards
* Visit sites where required to inspect defects and verify completed works
* M...