Aftersales Support

The Aftersales Support Role is customer-facing for modernisation programmes, retrofit upgrades and supply of change parts and spares for packaging machines. You will assess customer enquiries, prepare commercially and technically informed quotations, working closely with aftersales support/technical (also working with the internal design engineers where needed), manage change part orders and Modernisation projects, and keep customers informed throughout delivery and installation. 

Key responsibilities 

• Receive, log and prioritise customer enquiries about modernisations, upgrades and spare/change parts via phone, email and CRM. 

• Undertake initial assessment of enquiries to determine scope, urgency and whether a site survey or technical input is required. 

• Draft clear, acc...