Agency Maintenance Manager
Location
cape town, western cape
Job Type
Full-time
Category
Plant, Facility & Center Management
Posted
June 22, 2026
Manager – Assurance, Risk & Compliance – Santam Broker Solutions (SBS) Risk & Governance team. Based in Cape Town offices.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
- Productivity, Performance & Team Management
- Develop, implement, and maintain productivity and performance management frameworks.
- Establish and track performance baselines (individual and team).
- Monitor, analyse, and report on SLA achievement and turnaround times.
- Identify performance gaps and implement targeted corrective and developmental actions.
- Ensure accountability, consistent standards, and effective supervision across the team.
- Operational Oversight of Intermediary Onboarding & Data Maintenance
- Oversee end‑to‑end onboarding of intermediaries across all Santam distribution channels.
- Ensure ongoing maintenance of intermediary data, including quality, accuracy, and compliance. ...