Agent - Air Export, Customer Service

Expeditors • Petaling Jaya, Selangor, Malaysia • Posted June 17, 2026

Location Petaling Jaya, Selangor

Job Type Full-time

Category Information and Record Clerks

Posted June 17, 2026

Job Description
Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
Track and trace shipments as required.
Ensure timely movement and delivery of freight to customers. 
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client invoicing.
Interact with our customers in arranging their shipments, exceeding customer service expectations.
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Ensure all customers' standard operating procedures are followed and updated.
Meet KPI standards, as per the company procedures.
        

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