Agent - Air Export Customer Service

Expeditors • Singapore, Singapore, Singapore • Posted June 16, 2026

Location Singapore, Singapore
Job Type Full-time
Category Information and Record Clerks
Posted June 16, 2026

Job Description

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

  • Answer all incoming calls promptly and politely.
  • Handle all air export shipment bookings via different channels of communication.
  • Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
  • Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
  • Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
  • Provide flight details promptly and give timely feedback to customers on freight status.
  • Obtain rates approval from customer & raise F2F / BCR before shipment departs.
  • Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as we...
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