AGENT, CSR

Qualfon • Cebu City, Central Visayas, Philippines • Posted June 07, 2026

Location Cebu City, Central Visayas

Job Type Full-time

Category Sales Representatives, Services

Posted June 07, 2026

 
  Job Summary 
 Main objectives and duties:
  1. Call Handling. 
 Resolves product or service problems by accurately understanding the customer’s issue.
 Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
 Answer product and/or service questions or concerns
 Troubleshoot technical issues using all available tools
 Process customer orders and purchase of products and services
 Escalate to appropriate departments to expedite resolution of customer’s issue
 Provide exceptional customer service experience
  2. Complete Documentation 
 Create or update customer information in the client database during and after each call
 Create accurate record of every customer transaction or interaction accurately, timely and professionally.
 Update customer information following...
            

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