Agents, Front Office Siro

SIRO One Za’abeel

Front Desk Agent

Responsibilities

• Manage check‑ins and check‑outs while maintaining accurate guest records.
• Respond promptly to guest enquiries and resolve service issues with professionalism.
• Engage with guests, gather feedback, and enhance satisfaction to identify opportunities for continuous improvement.
• Create upselling opportunities and maximize room occupancy while complying with operational procedures.
• Coordinate with housekeeping, finance, and other departments to ensure daily operations, timely room readiness, and accurate reporting.
• Maintain front‑office controls and financial transactions with precision.

Qualifications

• Minimum 2 years experience in a front‑office role at a luxury or boutique hotel.
• Strong guest service and communication skills with fluent English.
• Proficiency in Opera and Microsoft Office.