AGM/ Senior Manager - Customer Service
Location
Mumbai, Maharashtra
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 06, 2026
Our team in Mumbai currently has an opening for a AGM/ Senior Manager - Customer Service
YOUR ROLE & RESPONSIBILITIES
Oversee the entire order lifecycle, including order creation, validation, and fulfillment, to guarantee accuracy and efficiency.Implement strategies and processes to optimize order processing workflows and minimize errors.
Collaborate with Sales and other departments to ensure smooth order execution and communication with customers.
Champion the customer voice within the organization, proactively identifying and addressing customer concerns.
Collaborate with cross-functional teams (e.g., Sales, Operations, Marketing) to advocate for customer-centric solutions and drive service excellence across the organization.
Establish a robust process for managing customer complaints, ensuring timely and effective resolution through root cause analysis and proactive solutions.
Empower the customer s...