AI‑Augmented Customer Experience Advisor

MPB is seeking a Customer Experience Advisor in Brighton, UK, dedicated to delivering exceptional support to content creators. You will manage complex customer inquiries, leveraging both human empathy and AI tools to ensure swift resolutions and improved service. This role emphasizes relationship building and optimizing internal processes for enhanced customer outcomes. Ideal candidates will have a strong customer support background, problem-solving skills, and an openness to technology. MPB offers benefits like 25 days of annual leave, private healthcare, and a dog-friendly workplace.
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