AI Client Experience Manager
Location
Hong Kong, Hong Kong Island
Job Type
Full-time
Category
Computer Occupations
Posted
June 21, 2026
About Zeal
Zeal Group is a global financial services organisation operating across FX, CFD, commodities, and multi-asset trading. The business is focused on delivering strong client experience, service quality, and operational efficiency across international markets.
About Role
The AI Client Experience Manager will sit within the Client Experience function and report to the Head of Client Experience. This role will lead the development and improvement of AI-driven customer service solutions, combining customer operations knowledge with practical technical understanding to improve chatbot performance, automation, knowledge base quality, and service efficiency.
Responsibilities
- Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience.
- Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalat...