AI-Driven Customer Operations Lead – Deputy Head (Remote)

ID Finance in Barcelona is seeking a Deputy Head of Support & AI Operations to lead global customer operations strategy. You will ensure operational continuity, enhance service quality, and oversee AI-driven customer service initiatives.

The ideal candidate will have over 5 years of experience in customer operations, a strong analytical mindset, and fluency in English. The position offers flexibility with the opportunity to work from home two days a week among other benefits.