AI-Powered Guest Experience Specialist

Cloud9 is looking for a Guest Experience Specialist in Bogotá. You will manage guest interactions from booking through checkout and resolve issues ensuring a thoughtful, personal experience. This role emphasizes utilizing AI for improved service. Ideal candidates have 2+ years in customer service, excellent English skills, and enjoy working in innovative environments.

This position requires proactive communications and a problem-solving approach in a fast-paced startup, with a 4-day on and 2-day off work schedule.