AI Practise Lead (CCaaS & CCAI)
Location
montreal (administrative region), qc
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Req Id:
Summary
As a Senior Solution Architect for Amazon Connect within the Solution Delivery team, you will be the definitive technical authority on Contact Center as a Service (CCaaS) cloud transformations. You will lead the architectural design, integration, and deployment of Amazon Connect solutions for our enterprise clients. This role requires a visionary architect who can bridge the gap between complex business requirements and highly scalable AWS cloud infrastructure, driving modern customer experience strategies and seamless migrations from legacy on‑premise platforms.
Key Responsibilities
- Architectural Design & Strategy – Architect, design, and document highly scalable, resilient, and secure Amazon Connect solutions. Define the overarching CCaaS architecture and best practices for the Solution Delivery team.
- Partner & Joint-Project Oversight – Manage, guide, and oversee external delivery partners and system integrat...