AI Quality Automation Engineer at Dialpad
Location
kitchener, region of waterloo
Job Type
Full-time
Category
Other-General
Posted
June 10, 2026
Join Dialpad in Kitchener, Canada as a Senior Software Development Engineer in Test specializing in AI quality automation. You will enhance our AI-driven applications through robust testing solutions.
As part of Dialpad's Agentic QA team, your role focuses on building automated tests and ensuring high quality in our AI Voice Agent features. You will spearhead testing efforts, including orchestration, performance evaluations, and risk assessments to optimize the user experience. Your involvement will support our commitment to providing excellent customer service through innovative technology.
Key Responsibilities:
• Own automation strategy and development for key workflows
• Design integration of AI quality checks into CI/CD processes
• Develop and maintain testing frameworks for LLMs
• Conduct performance metrics and load tests for AI services
• Collaborate on model selection and evaluation strategies
Requirements:
• 5+ years in SDET or software engineering r...
As part of Dialpad's Agentic QA team, your role focuses on building automated tests and ensuring high quality in our AI Voice Agent features. You will spearhead testing efforts, including orchestration, performance evaluations, and risk assessments to optimize the user experience. Your involvement will support our commitment to providing excellent customer service through innovative technology.
Key Responsibilities:
• Own automation strategy and development for key workflows
• Design integration of AI quality checks into CI/CD processes
• Develop and maintain testing frameworks for LLMs
• Conduct performance metrics and load tests for AI services
• Collaborate on model selection and evaluation strategies
Requirements:
• 5+ years in SDET or software engineering r...