Air Canada Customer Experience Specialist
Location
northwestern ontario, on
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Step into a rewarding part-time role as a Customer Experience Specialist with Air Canada in Thunder Bay. You will engage with passengers and ensure their airport experience is positive.
In this dynamic position at the Thunder Bay Airport, you will perform crucial tasks like check-in, boarding assistance, and problem resolution for travelers. Your role will help maintain secure, on-time departures for all flights while actively supporting customers throughout their airport journey.
Key Responsibilities:
• Facilitate passenger check-in and boarding processes
• Answer inquiries regarding flights and assist special needs passengers
• Move throughout the airport to manage assigned duties effectively
• Keep on-time performance by adhering to schedules
• Provide excellent customer service and support
Requirements:
• Must attend a 5-7 weeks paid training program
• Flexibility to work rotating shifts, including weekends
• Previous experience in customer service ...
In this dynamic position at the Thunder Bay Airport, you will perform crucial tasks like check-in, boarding assistance, and problem resolution for travelers. Your role will help maintain secure, on-time departures for all flights while actively supporting customers throughout their airport journey.
Key Responsibilities:
• Facilitate passenger check-in and boarding processes
• Answer inquiries regarding flights and assist special needs passengers
• Move throughout the airport to manage assigned duties effectively
• Keep on-time performance by adhering to schedules
• Provide excellent customer service and support
Requirements:
• Must attend a 5-7 weeks paid training program
• Flexibility to work rotating shifts, including weekends
• Previous experience in customer service ...