Airport Representative

The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.

Key Responsibilities:

• Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements.

• Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times.

• Ensure accurate and timely guest pick-up and drop-off services.

• Maintain up-to-date flight information and communicate any changes or delays to the concerned departments.

• Assist guests with check-in/check-out procedures when required.

• Handle guest...